Techfind proudly presents seminar report on Voice User Interface

::ABSTRACT::

For a voice portal to function, one of the most important technology we have to include is a good VUI (Voice User Interface).There has been a great deal of development in the field of interaction between human voice and the system. And there are many other fields they have started to get implemented. Like insurance has turned to interactive voice response (IVR) systems to provide telephonic customer self-service, reduce the load on call-center staff, and cut overall service costs. The promise is certainly there, but how well these systems perform-and, ultimately, whether customers leave the system satisfied or frustrated-depends in large part on the user interface.

Many IVR applications use Touch-Tone interfaces-known as DTMF (dual-tone multifrequency)- in which customers are limited to making selections from a menu. As transactions become more complex, the effectiveness of DTMF systems decreases.

In fact, IVR and speech recognition consultancy Enterprise Integration Group (EIG) reports that customer utilization rates of available DTMF systems in financial services, where transactions are primarily numeric, are as high as 90 percent; in contrast, customers' use of insurers' DTMF systems is less than 40 percent. Enter some more acronyms. Automated speech recognition (ASR) is the engine that drives today's voice user interface (VUI) systems. These let customers break the 'menu barrier' and perform more complex transactions over the phone. "In many cases the increase in self-service when moving from DTMF to speech can be dramatic," said EIG
president Rex Stringham. The best VUI systems are "speaker

Download Full Seminar Report:Voice User Interface


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